GAPS will improve air passengers’ experience – IATA

The International Air Transport Association (IATA) has declared that the inaugural Global Airport and Passenger Symposium (GAPS) will address the challenge of improving the passengers experience as demand rises.

The primary drivers of change are expected to be data-driven technology solutions. GAPS will help stakeholders across the aviation value chain map out the future around four main areas of change:

IATA noted that the technology will enable the transfer of some airport processes offsite and transform how passengers board their planes once they are at the airport while the real-time exchange of operational data is enabling collaborative decision-making and creating business opportunities to serve customers better.

It added that back office efficiencies (ONE Oder) and innovation in identity management (ONE ID) offer the possibility to revolutionize airport processes and improvements in aircraft design and on-board systems will enable product innovations that customize the passenger experience while expanding revenue-generating opportunities.

“Air travel is expected to double by 2036, the industry will not be able to handle the growth or evolving customer expectations with the current processes, installations and ways of doing business. GAPS brings together experts to share research and learnings and collectively shape solutions for the future passenger journey,” said Nick Careen, IATA’s Senior Vice President, Airport, Passenger, Cargo and Security.

 

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