Flight cancellation: It is obligatory for airlines to refund passengers – NCAA

Captain Musa Nuhu, Director General, Nigerian Civil Aviation Authority

The Director-General of Nigerian Civil Aviation Authority (NCAA) Captain Musa Nuhu has stated that NCAA would soon resume public awareness to further enlighten air travelers on steps they would take in case of flight delays or cancellations by airline operators.

He also said that the law on 100 percent refund on air tickets in cases of a three-hour delay is not novel to the Nigerian Civil Aviation Regulation (NCAR), stressing that it was gazetted by the federal government and has been in existence since 2015.

The Director-General, NCAA, Capt. Musa Nuhu, in an interview with journalists in Lagos, said awareness would enable the agency to respond appropriately in cases where their rights are trampled upon by airline operators.

“Before the 2015 amendment to the extant regulations, airlines were supposed to pay 100 percent compensation to passengers after two hours of delay, but the regulatory agency amended it to three hours in order to accommodate the complaints of the indigenous airlines and in a bid to ensure fair play,” he said.

He pointed out that in the case of natural phenomena, the airline operators would not be sanctioned by the NCAA, saying it’s as a force majeure.

Nuhu further posited that airlines were given Air Operators’ Certificates (AOCs) based on the fact that they would comply with civil aviation regulations.

He noted that once any of the carriers is found guilty, the NCAA would not hesitate to sanction such airline

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